GROWTH STORY
From startup to 230 patients in four months: How a medical equipment supplier scaled at lightning speed
Concho Hearts Hospice at a glance:
Growth was happening faster than their infrastructure could support
Warehouse space that’s flexible enough to meet their scaling needs, with all-inclusive pricing and amenities, including 24/7 access and security for emergency medical equipment needs and pickup
Went from zero to 230 hospice patients in 4 months while upgrading 3 unit sizes
Bryson launched Concho Hearts Hospice opened in January 2025 with a challenge most startups would envy: growth happening faster than infrastructure could support. Four months in, the company serves 230 hospice patients across 10 DFW locations, delivers critical medical equipment on emergency timelines, and has already upgraded through three different unit sizes.
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The speed wasn’t luck. It was infrastructure that could scale as fast as the business demanded—without the price tag that typically comes with traditional warehouse space.Â
Before WareSpace The Price Tag Problem
The Price Tag Problem
Starting a medical equipment distribution company requires specific infrastructure from day one: loading dock access for pallet deliveries, climate-controlled storage for medical equipment, 24/7 access for emergency calls, and central location serving multiple hospice facilities.
Bryson shopped warehouses across DFW. The average price: $8-12 per square foot. For the space his growing operation needed, the annual cost would consume startup capital that should fund patient acquisition and equipment inventory.
Then he found WareSpace North Georgian Hills. The cost difference translated to $91,000 in annual savings compared to traditional warehouse options, and that calculation didn’t include the equipment he wouldn’t need to purchase.
“The average price was about $8 to $12 a square foot everywhere else. Then we stumbled upon WareSpace here in North Georgian Hills. In a year’s worth, we’re saving $91,000 a year in storage space.”
Bryson Bird Concho Hearts Hospice
Making the Switch All-Inclusive Solution
All-Inclusive Solution
WareSpace’s website promised amenities that other warehouses treated as luxuries: daily pickups, meeting rooms, proper facilities. The reality exceeded their expectations when they visited.
The facility felt different from typical warehouse spaces. Clean, bright, and quiet enough that spending time there felt pleasant rather than industrial. Professional amenities were standard rather than optional upgrades.
Where They Are Now 3 Upgrades in 4 Months
3 Upgrades in 4 Months
Concho Hearts now operates from a large expansion unit – their third upgrade in four months. The company serves 230 patients across 10 hospice locations and continues adding facilities to their network.
The loading docks handle constant deliveries. Medical cylinders, wheelchairs, hospital beds, oxygen equipment – everything arrives on pallets that staff unloads quickly, processes, and redistributes to patients the next day.
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Management even installed custom racking configurations to their specs. And emergency access has proven essential. Late-night calls for oxygen or wheelchairs mean staff can stop in at any hour, grab needed equipment, and get to patients quickly. The security system lets them leave doors open during busy days without concern.
“For our business, 24 hours access was a priority for us because we have emergencies sometimes. We had to come in here, grab oxygen, wheelchairs, anything of sorts. And we can just stop in, grab what we need, lock up, and then leave with no hassle.”
Bryson Bird Concho Hearts Hospice
What They Love Startup-Friendly Infrastructure
Startup-Friendly Infrastructure
For Bryson, the financial math made WareSpace viable when traditional warehouse space would have consumed critical startup capital. The $91,000 in annual savings compared to market rates went directly into patient acquisition and equipment inventory instead of rent.
The all-inclusive pricing provided budget certainty: one monthly payment covering storage, security, management, Wi-Fi, climate control, and equipment access. No surprise utility bills. No separate equipment rental fees. No maintenance costs.
The community aspect also mattered. When Concho Hearts staff are busy with deliveries, other tenants help unload trucks or move pallets from docks. Management signs for packages when staff are offsite. The warehouse operates like a collaborative environment rather than isolated storage units.
The expansion flexibility has also proven crucial for their rate of growth. Management prioritized them for larger space when available and worked around their moving timeline during construction. Four months in, they’re already planning future expansions.
How long does it take to sign a lease and move in?
What’s included with my rental?
Your rental at WareSpace comes with a comprehensive range of amenities and services designed to simplify your operations and maximize efficiency. Here’s what’s included:
- Loading Docks – Access to shared or private loading docks, making shipping and receiving seamless.
- Racking Systems – Available in select units to optimize your storage capacity.
- Property Taxes – Fully covered as part of your rental agreement.
- Utilities – Electricity, heating, and cooling included in your rent.
- High-Speed Internet – Fast and reliable internet to keep your business connected.
- Maintenance Services – General building maintenance, including repairs and upkeep.
- Cleaning Services – Common areas and exterior spaces cleaned regularly.
- Landscaping – Professional landscaping to maintain a clean and professional exterior.
- Security – Secure facilities with surveillance and controlled access.
- On-Site Parking – Ample parking for employees, visitors, and business vehicles.
- Shared Facilities – Access to common spaces, including conference rooms, kitchens, and restrooms.
- Waste Management – Trash and recycling services included.
- Community Perks – Networking events, tenant support, and other resources to help your business thrive.
Are there loading docks available?
Every location is designed to have the right amount of docks so there will never be a traffic jam and always be enough or the tenants to share. Most locations have 3-5 docks that are shared by the community. Traffic jams have never been an issue.
What different size options do you have for space?
 Yes, all of our buildings are secure. We have interior and exterior video surveillance, access control and other methods of keeping it secure while still allowing controlled access for members, their guests, visitors and logistics deliveries.
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