GROWTH STORY
Semi-truck drivers kept thinking they had the wrong address – then she landed larger commercial projects
Integrity HVAC Services at a glance:
PO box rejected by suppliers and registrations; home address causing delivery chaos with semi-trucks; equipment storage in residential garage; no professional meeting space
Commercial address with dock doors for equipment delivery, conference rooms for client meetings, and centralized team workspace
Taking on larger commercial projects; improved team cohesiveness with centralized equipment access; professional legitimacy; cost at half of standalone commercial spaces
Kelly Miller’s HVAC company operated from a PO box and home address. The arrangement worked until it didn’t: suppliers wouldn’t ship large equipment to PO boxes, business registrations rejected PO box addresses, and semi-truck drivers would arrive in her suburb convinced they had the wrong location.
When deliveries actually happened, condensers ended up in her garage after she moved vehicles to make room. Neighbors thought she was moving out when they saw the large truck. Her dog barked during business calls. Kids interrupted meetings. Laundry and household tasks distracted from essential work.
Three months into WareSpace, Integrity HVAC operates from professional headquarters with dock doors for equipment deliveries, conference rooms for client presentations, and centralized space where her four-person team can access tools without driving to each other’s houses.
Before WareSpace Commercial Legitimacy Without the Cost
Commercial Legitimacy Without the Cost
Kelly shopped standalone commercial spaces in St. Paul. The monthly costs ran approximately double what WareSpace offered—and those spaces lacked the amenities she needed. She also considered buying commercial property, but the capital requirements and ongoing ownership costs made leasing more attractive.
WareSpace provided exactly what Integrity HVAC required without excess square footage. The small team needed modest workspace, but the dock doors were non-negotiable. Large equipment deliveries from manufacturers required semi-truck access with proper loading infrastructure.
Conference rooms solved the client meeting challenge. Kelly books space every couple weeks to host groups of up to 10 people. The rooms include screens for laptop projection, PowerPoint presentations, and professional finished workspace where she can invite colleagues and clients without home distractions.
The location in St. Paul’s manufacturing district placed Integrity HVAC near parts suppliers and other HVAC-related businesses. Central positioning meant easier access for the team and convenient proximity to the commercial clients they serve.
GM Michael’s on-site presence addressed a specific operational need: signing for deliveries when Kelly or her team couldn’t be present. Shipments arrive at odd hours. Having management available to receive equipment and place it in their unit keeps workflow moving.
The amenities Kelly initially viewed as nice additions became operational essentials: mailboxes providing legitimate business address, clean bathrooms, coffee and tea station, tidy common areas, and friendly business owner community.
“A lot of the large manufacturers could not deliver to a home address and so we needed an address like this that had drive-up dock doors and a place to store large equipment for a few days until we could install it in the buildings.”
Kelly Miller Integrity HVAC Services
Making the Switch Commercial Legitimacy Without the Cost
Commercial Legitimacy Without the Cost
Kelly shopped standalone commercial spaces in St. Paul. The monthly costs ran approximately double what WareSpace offered—and those spaces lacked the amenities she needed. She also considered buying commercial property, but the capital requirements and ongoing ownership costs made leasing more attractive.
WareSpace provided exactly what Integrity HVAC required without excess square footage. The small team needed modest workspace, but the dock doors were non-negotiable. Large equipment deliveries from manufacturers required semi-truck access with proper loading infrastructure.
Conference rooms solved the client meeting challenge. Kelly books space every couple weeks to host groups of up to 10 people. The rooms include screens for laptop projection, PowerPoint presentations, and professional finished workspace where she can invite colleagues and clients without home distractions.
The location in St. Paul’s manufacturing district placed Integrity HVAC near parts suppliers and other HVAC-related businesses. Central positioning meant easier access for the team and convenient proximity to the commercial clients they serve.
Where They Are Now Commercial HQ Secured
Commercial HQ Secured
Three months in, Integrity HVAC has a legit commercial HQ, and it shows in multiple ways.
Kelly can accept larger projects requiring substantial equipment deliveries, knowing manufacturers will ship to the address and semi-trucks can access dock doors without issue. The equipment stages in their unit for days if needed before installation.
And her team is always on the same page: tools and equipment centralize in one location where all four techs can access what they need, when they need it. No more driving to each other’s houses around town, or coordinating schedules. Walk in, take what the job requires, go to the work site. Other security features—alarm systems, access codes for exterior doors and individual units, locks throughout—protect valuable HVAC equipment worth thousands of dollars. Kelly feels confident leaving equipment on-site rather than hauling it home nightly or storing it insecurely.
Client presentations now happen in conference rooms without dogs barking, kids interrupting, visible laundry piles or household distractions.
The business address issue solved registration and supplier account problems – no more PO box rejections, or exposing her home address on business documents.
“Now that we’re at WareSpace, our potential is greater. I think that we can get bigger both in terms of projects that we can take on and also I think that it’s a place where we can grow employees as well.”
Kelly Miller Integrity HVAC Services
What They Love A Real Community to Call Home
A Real Community to Call Home
For Kelly, the value came down to cost versus capabilities. WareSpace delivered commercial space with dock doors, conference rooms, a professional address, and on-site management at roughly half the monthly cost of standalone commercial spaces she’d evaluated. The small square footage matched her team’s needs without paying for excess space.
The location in St. Paul’s manufacturing district provided unexpected advantages. Parts suppliers nearby mean quick runs for components during jobs. Other HVAC and industrial businesses in the area create natural networking opportunities.
The networking events and business owner community exceeded expectations. WareSpace hosts parties and gatherings where Kelly meets other entrepreneurs, shares ideas, and explores collaboration opportunities.
The professional environment changed how Kelly works daily. Separating work from home eliminated household distractions that pulled attention away from essential tasks. Business calls happen without background interruptions. The mental shift of driving to work rather than walking to a home office creates focus she couldn’t achieve when living and working in the same space.
How long does it take to sign a lease and move in?
What’s included with my rental?
Your rental at WareSpace comes with a comprehensive range of amenities and services designed to simplify your operations and maximize efficiency. Here’s what’s included:
- Loading Docks – Access to shared or private loading docks, making shipping and receiving seamless.
- Racking Systems – Available in select units to optimize your storage capacity.
- Property Taxes – Fully covered as part of your rental agreement.
- Utilities – Electricity, heating, and cooling included in your rent.
- High-Speed Internet – Fast and reliable internet to keep your business connected.
- Maintenance Services – General building maintenance, including repairs and upkeep.
- Cleaning Services – Common areas and exterior spaces cleaned regularly.
- Landscaping – Professional landscaping to maintain a clean and professional exterior.
- Security – Secure facilities with surveillance and controlled access.
- On-Site Parking – Ample parking for employees, visitors, and business vehicles.
- Shared Facilities – Access to common spaces, including conference rooms, kitchens, and restrooms.
- Waste Management – Trash and recycling services included.
- Community Perks – Networking events, tenant support, and other resources to help your business thrive.
Are there loading docks available?
Every location is designed to have the right amount of docks so there will never be a traffic jam and always be enough or the tenants to share. Most locations have 3-5 docks that are shared by the community. Traffic jams have never been an issue.
What different size options do you have for space?
Yes, all of our buildings are secure. We have interior and exterior video surveillance, access control and other methods of keeping it secure while still allowing controlled access for members, their guests, visitors and logistics deliveries.
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